Return Policy

At Valsey & Me Artisan Goods Inc., every box and soap chip is made by hand, which makes our products personal and, inevitably, imperfect in the loveliest ways. We want you to be genuinely happy with your purchase, and this Return Policy explains how we handle concerns, returns, and refunds.

1. Eligibility Window

You may request a return within 14 days of delivery for unopened, unused items in their original packaging. Requests submitted after this window may be considered at our discretion, particularly for damaged or defective shipments.

2. Personalized and Custom Items

Because many of our products are personalized or made to order, we are unable to accept returns on monogrammed, custom-scented, or made-to-order items unless they arrive damaged or differ materially from the order confirmation. If something isn't right with a custom item, please reach out — we'll work with you to find a fair resolution.

3. How to Start a Return

To start a return, email support@valseyandme.com with your order number, the items you'd like to return, and a short description of the reason. We'll reply with return instructions and a shipping address. Please do not send items back before receiving confirmation, as unsolicited returns may not be processed.

4. Shipping Costs

Original shipping charges are non-refundable unless the return is due to our error or a damaged shipment. Return shipping is the responsibility of the customer except when the item arrives damaged or defective, in which case we cover the return cost. We recommend using a tracked shipping method; Valsey & Me is not responsible for items lost in transit on the way back to us.

5. Refunds

Once your return is received and inspected, we will email you to confirm receipt and let you know whether the refund has been approved. Approved refunds are issued to the original payment method within 5 to 10 business days, depending on your bank or card provider.

6. Damaged or Defective Items

If your order arrives damaged or defective, please email support@valseyandme.com within 7 days of delivery with a photograph of the item and the packaging. We will arrange a replacement, exchange, or refund at no additional cost to you.

7. Contact

Valsey & Me Artisan Goods Inc.

Phone: (877) 356-2476

Email: support@valseyandme.com